/* console.css — operator chatboard (WORK ORDER 22). Built to designs/chatboard/,
 * every colour/radius/shadow from site/_design/tokens.css. No hand-rolled hex. */

* { box-sizing: border-box; }

body.nq-console {
	margin: 0;
	background: var(--nq-color-bg);
	color: var(--nq-color-text);
	font-family: var(--nq-font-body);
	-webkit-font-smoothing: antialiased;
}

/* ---- skeleton ---- */
.nq-skeleton { max-width: 1440px; margin: 0 auto; padding: 18px 40px; }
.nq-skeleton-nav { height: 44px; border-radius: var(--nq-radius-pill); background: var(--nq-color-bg-raised); margin-bottom: 20px; }
.nq-skeleton-grid { display: grid; grid-template-columns: 1.5fr 1fr; gap: 24px; }
.nq-skeleton-col { display: flex; flex-direction: column; gap: 20px; }
.nq-skeleton-panel { background: var(--nq-color-bg-raised); border-radius: var(--nq-radius-md); min-height: 180px; }
.nq-skeleton-chat { min-height: 620px; border-radius: var(--nq-radius-lg); }
.nq-skeleton, .nq-skeleton * { animation: nq-shimmer 1.4s ease-in-out infinite; }
@keyframes nq-shimmer { 0%,100% { opacity: 1; } 50% { opacity: .55; } }
body:not(.is-loading) .nq-skeleton { display: none; }
/* Provisioning keeps the skeleton (is-loading stays on). Failure does not. */
body.is-failed .nq-skeleton { display: none; }

/* ---- first-sign-in hold (WORK ORDER 23) ---- */
.nq-setup {
	max-width: 420px;
	margin: 18vh auto 0;
	padding: var(--nq-space-11) var(--nq-space-10);
	background: var(--nq-color-bg-panel);
	border-radius: var(--nq-radius-md);
	box-shadow: var(--nq-shadow-md);
	text-align: center;
}
.nq-setup-title {
	margin: 0 0 8px;
	font-family: var(--nq-font-display);
	font-size: var(--nq-text-h4);
	color: var(--nq-color-text);
}
.nq-setup-body {
	margin: 0 0 20px;
	font-size: var(--nq-text-body-sm);
	line-height: var(--nq-line-normal);
	color: var(--nq-color-text-muted);
}
.nq-setup-retry {
	display: inline-block;
	margin: 0 12px 0 0;
	background: var(--nq-color-accent);
	color: var(--nq-color-bg);
	border: none;
	cursor: pointer;
	font: 600 var(--nq-text-small) var(--nq-font-body);
	padding: 8px 16px;
	border-radius: var(--nq-radius-pill);
}
.nq-setup-retry[hidden] { display: none; }
.nq-setup-signout {
	background: none;
	border: none;
	cursor: pointer;
	font: 600 var(--nq-text-small) var(--nq-font-body);
	color: var(--nq-color-accent-dark);
	text-decoration: underline;
	padding: 4px 0;
}

/* ---- app shell + nav ---- */
.nq-app { max-width: 1440px; margin: 0 auto; }
.nq-cnav { display: flex; align-items: center; gap: 20px; padding: 18px 40px; }
.nq-cnav-spacer { flex: 1; }

/* address switcher */
.nq-addr { position: relative; }
.nq-addr-pill { display: flex; align-items: center; gap: 8px; background: var(--nq-color-bg-raised); border: none; cursor: pointer; padding: 8px 16px; border-radius: var(--nq-radius-pill); font: 600 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); }
.nq-addr-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--nq-color-green); }
.nq-chevron { flex: none; }
.nq-addr-menu, .nq-profile-menu { position: absolute; top: calc(100% + 8px); background: var(--nq-color-bg-panel); border-radius: var(--nq-radius-card); box-shadow: 0 8px 24px var(--nq-color-shadow-lg); z-index: 40; padding: 8px; }
.nq-addr-menu { width: 280px; left: 0; }
.nq-addr-item { display: flex; flex-direction: column; gap: 2px; width: 100%; text-align: left; background: none; border: none; cursor: pointer; padding: 10px 12px; border-radius: var(--nq-radius-control); font: inherit; }
.nq-addr-item:hover { background: var(--nq-color-bg-alt); }
.nq-addr-item[aria-current="true"] { background: var(--nq-color-bg-pill); }
.nq-addr-item-label { font: 600 var(--nq-text-small) var(--nq-font-body); display: flex; align-items: center; gap: 6px; }
.nq-addr-item-email { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); }
.nq-addr-add { border-top: 1px solid var(--nq-color-border); margin-top: 4px; padding-top: 8px; }
.nq-addr-add button { width: 100%; text-align: left; background: none; border: none; cursor: pointer; padding: 8px 12px; font: 600 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-accent-dark); border-radius: var(--nq-radius-control); }
.nq-addr-add button:hover { background: var(--nq-color-bg-alt); }

/* profile */
.nq-profile { position: relative; }
.nq-avatar { width: 40px; height: 40px; border-radius: 50%; background: var(--nq-color-accent); color: var(--nq-color-bg); border: none; cursor: pointer; font-family: var(--nq-font-display); font-size: var(--nq-text-body-sm); }
.nq-profile-menu { width: 200px; right: 0; }
.nq-profile-head { padding: 10px 14px 12px; border-bottom: 1px solid var(--nq-color-border); margin-bottom: 4px; }
.nq-profile-name { font: 700 var(--nq-text-small) var(--nq-font-body); }
.nq-profile-email { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); }
.nq-menu-row { display: flex; align-items: center; gap: 10px; width: 100%; text-align: left; background: none; border: none; cursor: pointer; padding: 10px 14px; border-radius: var(--nq-radius-control); font: 400 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); text-decoration: none; }
.nq-menu-row:hover { background: var(--nq-color-bg-alt); }
.nq-menu-signout { color: var(--nq-color-accent-dark); }

/* ---- grid ---- */
.nq-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; align-items: start; padding: 8px 40px 0; }
.nq-col { display: flex; flex-direction: column; gap: 20px; min-width: 0; }

/* ---- chat panel ---- */
.nq-chat { display: flex; flex-direction: column; background: var(--nq-color-bg-panel); border-radius: var(--nq-radius-lg); box-shadow: 0 8px 28px var(--nq-color-shadow); height: calc(100vh - 130px); min-height: 620px; overflow: hidden; min-width: 0; }
.nq-chat-head { display: flex; align-items: center; gap: 12px; padding: 20px 24px; border-bottom: 1px solid var(--nq-color-border); }
.nq-chat-mark { display: inline-flex; align-items: center; justify-content: center; width: 44px; height: 44px; border-radius: 50%; background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); flex: none; }
.nq-chat-info { flex: 1; min-width: 0; }
.nq-chat-title { font-family: var(--nq-font-display); font-size: var(--nq-text-body); }
.nq-chat-sub { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); }
.nq-chat-clear { background: none; border: none; color: var(--nq-color-text-faint); padding: 8px; border-radius: var(--nq-radius-control); cursor: pointer; display: inline-flex; align-items: center; justify-content: center; flex: none; transition: color .15s, background .15s; }
.nq-chat-clear:hover { color: var(--nq-color-text); background: var(--nq-color-bg-pill); }
.nq-chat-clear:focus-visible { outline: 2px solid var(--nq-color-accent); outline-offset: 2px; }
.nq-transcript { flex: 1; overflow-y: auto; padding: 22px 24px; display: flex; flex-direction: column; gap: 16px; }

/* WO 71: transcript-loading is its own element, not .nq-working. Driven by a
   body class so the [hidden]/display guard does not apply. */
.nq-transcript-loading,
.nq-transcript-error {
	display: none;
	flex-direction: column;
	gap: 12px;
	padding: 22px 24px;
	flex: 1;
}
body.is-chat-loading .nq-transcript-loading { display: flex; }
body.is-chat-loading .nq-transcript { display: none; }
body.is-chat-failed .nq-transcript-error { display: flex; }
body.is-chat-failed .nq-transcript { display: none; }
.nq-transcript-loading-bar {
	height: 44px;
	max-width: 78%;
	border-radius: var(--nq-radius-bubble);
	background: var(--nq-color-bg-field);
	animation: nq-shimmer 1.4s ease-in-out infinite;
}
.nq-transcript-loading-bar--short { max-width: 52%; }
.nq-transcript-loading-copy {
	margin: 0;
	font-size: var(--nq-text-caption);
	color: var(--nq-color-text-faint);
}
.nq-transcript-error-title {
	margin: 0;
	font: 700 var(--nq-text-body-sm) var(--nq-font-body);
	color: var(--nq-color-text);
}
.nq-transcript-error-body {
	margin: 0;
	font-size: var(--nq-text-caption);
	color: var(--nq-color-text-faint);
	line-height: var(--nq-line-loose);
}
.nq-bubble { max-width: 78%; padding: 12px 16px; border-radius: var(--nq-radius-bubble); font-size: var(--nq-text-body-sm); line-height: 1.55; white-space: pre-wrap; word-wrap: break-word; }
.nq-bubble--me { align-self: flex-end; background: var(--nq-color-accent); color: var(--nq-color-bg); border-bottom-right-radius: var(--nq-radius-sm); }
.nq-bubble--agent { align-self: flex-start; background: var(--nq-color-bg-field); color: var(--nq-color-text); border-bottom-left-radius: var(--nq-radius-sm); }
/* WO 100 §3.4: a product/system notice, NOT an assistant reply. Centered, full
   width, muted, no chat-bubble sidedness or tail — so a reader can tell at a
   glance the product said it, not the assistant, at mobile and desktop widths. */
.nq-bubble--system {
	align-self: stretch;
	max-width: 100%;
	text-align: center;
	background: transparent;
	color: var(--nq-color-text-muted);
	font-size: var(--nq-text-small);
	font-style: italic;
	padding: 4px 16px;
	border-radius: 0;
}
.nq-bubble--pending { opacity: .6; }
.nq-bubble--failed { align-self: flex-end; background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); border: 1px solid var(--nq-color-accent-dark); }
.nq-bubble--failed button { background: none; border: none; color: var(--nq-color-accent-dark); font: 600 var(--nq-text-small) var(--nq-font-body); text-decoration: underline; cursor: pointer; padding: 4px 0 0; }
.nq-working { align-self: flex-start; display: inline-flex; gap: 4px; padding: 14px 16px; background: var(--nq-color-bg-field); border-radius: var(--nq-radius-bubble); border-bottom-left-radius: var(--nq-radius-sm); }
.nq-working span { width: 7px; height: 7px; border-radius: 50%; background: var(--nq-color-text-faint); animation: nq-bounce 1.2s infinite; }
.nq-working span:nth-child(2) { animation-delay: .2s; }
.nq-working span:nth-child(3) { animation-delay: .4s; }
.nq-working .nq-working-label { margin-left: 8px; width: auto; height: auto; border-radius: 0; background: none; animation: none; font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); }
@keyframes nq-bounce { 0%,60%,100% { transform: translateY(0); opacity: .5; } 30% { transform: translateY(-4px); opacity: 1; } }

.nq-suggestions { display: flex; gap: 8px; flex-wrap: wrap; padding: 0 24px 14px; }
.nq-suggestions[hidden] { display: none; }
.nq-chip { flex: none; background: var(--nq-color-green-bg); color: var(--nq-color-green); border: none; cursor: pointer; border-radius: var(--nq-radius-pill); padding: 8px 14px; font: 600 var(--nq-text-caption) var(--nq-font-body); white-space: nowrap; }
.nq-suggestions-toggle { flex: none; background: none; color: var(--nq-color-text-faint); border: 1px solid var(--nq-color-border); cursor: pointer; border-radius: var(--nq-radius-pill); padding: 6px 12px; font: 600 var(--nq-text-caption) var(--nq-font-body); white-space: nowrap; }

.nq-composer { display: flex; align-items: center; gap: 10px; padding: 16px 24px; border-top: 1px solid var(--nq-color-border); position: relative; }
.nq-upload { position: relative; }
.nq-upload-toggle { width: 42px; height: 42px; border-radius: 50%; background: var(--nq-color-bg-alt); color: var(--nq-color-neutral-ink); border: none; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; }
.nq-upload-menu { position: absolute; bottom: calc(100% + 8px); left: 0; width: 250px; background: var(--nq-color-bg-panel); border-radius: var(--nq-radius-card); box-shadow: 0 8px 24px var(--nq-color-shadow-lg); z-index: 40; padding: 10px; }
.nq-docs-add .nq-upload-menu { position: absolute; top: calc(100% + 8px); bottom: auto; right: 0; left: auto; width: 230px; }
.nq-upload-head { font-size: var(--nq-text-eyebrow); letter-spacing: .08em; text-transform: uppercase; color: var(--nq-color-text-faint); padding: 4px 10px 8px; }
.nq-upload-item { display: flex; align-items: center; gap: 10px; width: 100%; text-align: left; background: none; border: none; cursor: pointer; padding: 8px 10px; border-radius: var(--nq-radius-control); font: 400 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); }
.nq-upload-item:hover { background: var(--nq-color-bg-alt); }
.nq-ext { display: inline-flex; align-items: center; justify-content: center; width: 30px; height: 30px; border-radius: var(--nq-radius-badge); font: 700 var(--nq-text-micro) var(--nq-font-body); flex: none; }
.nq-ext-pdf { background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); }
.nq-ext-doc { background: var(--nq-color-green-bg); color: var(--nq-color-green); }
.nq-ext-txt { background: var(--nq-color-bg-alt); color: var(--nq-color-neutral-ink); }
.nq-composer-input { flex: 1; border: none; background: var(--nq-color-bg-field); border-radius: var(--nq-radius-pill); padding: 12px 18px; font: 400 var(--nq-text-body-sm) var(--nq-font-body); color: var(--nq-color-text); }
.nq-composer-input:focus { outline: 2px solid var(--nq-color-accent); outline-offset: 1px; }
.nq-send { width: 42px; height: 42px; border-radius: 50%; background: var(--nq-color-accent); color: var(--nq-color-bg); border: none; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; flex: none; }
.nq-send:hover { background: var(--nq-color-accent-hover); }
/* WORK ORDER 110 §3.5 — the `/` command picker. Absolutely positioned above
the composer (which is `position: relative`), so it never covers the input or
pushes the transcript; compact by construction — one row per visible command —
so it cannot obscure the newest bubble at the narrow breakpoint either. */
.nq-slash-picker { position: absolute; left: 24px; right: 24px; bottom: calc(100% + 8px); background: var(--nq-color-bg-panel); border-radius: var(--nq-radius-card); box-shadow: 0 8px 24px var(--nq-color-shadow-lg); z-index: 40; padding: 6px; }
.nq-slash-picker[hidden] { display: none; }
.nq-slash-item { display: flex; align-items: baseline; gap: 10px; width: 100%; text-align: left; background: none; border: none; cursor: pointer; padding: 8px 10px; border-radius: var(--nq-radius-control); font: 600 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); }
.nq-slash-item:hover { background: var(--nq-color-bg-alt); }
.nq-slash-desc { font-weight: 400; color: var(--nq-color-text-faint); font-size: var(--nq-text-caption); }

/* ---- panels (right column) ---- */
.nq-panel { background: var(--nq-color-bg-raised); border-radius: var(--nq-radius-md); padding: 22px; }
.nq-panel-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 4px; }
.nq-panel-title { font-family: var(--nq-font-display); font-size: var(--nq-text-body); font-weight: 400; margin: 0; }
.nq-pager { display: flex; gap: 8px; }
.nq-pager-btn { width: 30px; height: 30px; border-radius: 50%; background: var(--nq-color-bg-inset); border: none; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; color: var(--nq-color-text); }
.nq-pager-btn:disabled { opacity: .35; cursor: default; }
.nq-pager-btn.is-busy svg { animation: nq-spin .7s linear infinite; }
@keyframes nq-spin { to { transform: rotate(360deg); } }
.nq-range { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin-bottom: 12px; }

.nq-inquiry-list { display: flex; flex-direction: column; gap: 10px; }
.nq-inquiry-row { display: flex; flex-direction: column; gap: 4px; background: var(--nq-color-bg-inset); border: none; text-align: left; cursor: pointer; border-radius: var(--nq-radius-card); padding: 14px 16px; min-width: 0; }
.nq-inquiry-row:hover { box-shadow: 0 2px 8px var(--nq-color-shadow); }
.nq-row-top { display: flex; align-items: baseline; justify-content: space-between; gap: 8px; min-width: 0; }
.nq-row-sender { font: 700 var(--nq-text-small) var(--nq-font-body); min-width: 0; }
.nq-row-time { font-size: var(--nq-text-eyebrow); color: var(--nq-color-text-faint); flex: none; }
.nq-row-subject { font: 600 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); min-width: 0; }
.nq-row-snippet { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.nq-row-foot { display: flex; align-items: center; gap: 8px; }
.nq-badge { font: 700 var(--nq-text-eyebrow) var(--nq-font-body); padding: 3px 10px; border-radius: var(--nq-radius-pill); align-self: flex-start; }
.nq-badge--needs { background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); }
.nq-badge--escalated { background: var(--nq-color-escalated-bg); color: var(--nq-color-accent-dark); }
.nq-badge--answered { background: var(--nq-color-green-bg); color: var(--nq-color-green); }
.nq-badge--rejected { background: var(--nq-color-neutral-chip); color: var(--nq-color-neutral-ink); }
.nq-count-badge { display: inline-flex; align-items: center; justify-content: center; background: var(--nq-color-escalated-bg); color: var(--nq-color-accent-dark); font: 700 var(--nq-text-eyebrow) var(--nq-font-body); padding: 2px 8px; border-radius: var(--nq-radius-pill); margin-left: 6px; vertical-align: middle; }
.nq-count-badge[hidden] { display: none; }
.nq-row-attach { color: var(--nq-color-text-faint); display: inline-flex; }

/* ---- training documents ---- */
.nq-add-btn { display: inline-flex; align-items: center; gap: 4px; background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); border: none; cursor: pointer; border-radius: var(--nq-radius-pill); padding: 6px 14px; font: 700 var(--nq-text-caption) var(--nq-font-body); }
.nq-docs-add { position: relative; }
.nq-docs-sub { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin: 4px 0 14px; }
.nq-docs-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.nq-doc-card { display: flex; flex-direction: column; gap: 8px; background: var(--nq-color-bg-inset); border-radius: var(--nq-radius-card); padding: 14px; min-width: 0; }
.nq-doc-ext { width: 34px; height: 34px; border-radius: var(--nq-radius-badge); }
.nq-doc-name { font: 700 var(--nq-text-small) var(--nq-font-body); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.nq-doc-badge { font: 700 var(--nq-text-micro) var(--nq-font-body); padding: 3px 9px; border-radius: var(--nq-radius-pill); align-self: flex-start; }
.nq-doc-badge--indexed { background: var(--nq-color-green-bg); color: var(--nq-color-green); }
.nq-doc-badge--processing { background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); }
.nq-doc-badge--failed { background: var(--nq-color-escalated-bg); color: var(--nq-color-accent-dark); }

/* ---- empty states ---- */
.nq-empty { text-align: center; padding: 24px 12px; }
.nq-empty-icon { display: inline-flex; align-items: center; justify-content: center; width: 52px; height: 52px; border-radius: 50%; background: var(--nq-color-bg-inset); margin-bottom: 12px; }
.nq-empty-icon--warm { color: var(--nq-color-accent-dark); }
.nq-empty-icon--green { color: var(--nq-color-green); }
.nq-empty-title { font: 700 var(--nq-text-body-sm) var(--nq-font-body); }
.nq-empty-body { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); line-height: var(--nq-line-loose); margin: 6px 0 14px; }

/* ---- recent activity (WORK ORDER 89) ---- */
.nq-activity-list {
	display: flex;
	flex-direction: column;
	gap: var(--nq-space-3);
}
.nq-activity-item {
	display: flex;
	flex-direction: column;
	gap: var(--nq-space-2);
	background: var(--nq-color-bg-inset);
	border-radius: var(--nq-radius-card);
	padding: var(--nq-space-5) var(--nq-space-6);
	min-width: 0;
}
.nq-activity-head {
	display: flex;
	align-items: baseline;
	justify-content: space-between;
	gap: var(--nq-space-3);
	min-width: 0;
}
.nq-activity-main {
	display: flex;
	align-items: baseline;
	gap: var(--nq-space-3);
	min-width: 0;
	flex: 1;
}
.nq-activity-line {
	font: 600 var(--nq-text-small) var(--nq-font-body);
	color: var(--nq-color-text);
	min-width: 0;
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
	flex: 1;
}
.nq-activity-time {
	font-size: var(--nq-text-eyebrow);
	color: var(--nq-color-text-faint);
	flex: none;
	white-space: nowrap;
}
.nq-activity-sub {
	margin: 0;
	font-size: var(--nq-text-caption);
	color: var(--nq-color-text-muted);
	line-height: var(--nq-line-normal);
}
.nq-activity-empty {
	margin: 0;
	font-size: var(--nq-text-caption);
	color: var(--nq-color-text-faint);
	padding: var(--nq-space-2) 0;
}
.nq-activity-empty[hidden] { display: none; }
.nq-activity-toggle {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	background: none;
	border: 1px solid var(--nq-color-border);
	border-radius: var(--nq-radius-pill);
	padding: var(--nq-space-2) var(--nq-space-6);
	font: 600 var(--nq-text-caption) var(--nq-font-body);
	color: var(--nq-color-text-faint);
	cursor: pointer;
	margin-top: var(--nq-space-3);
	align-self: flex-start;
}
.nq-activity-toggle:hover {
	background: var(--nq-color-bg-pill);
	color: var(--nq-color-text);
}
.nq-activity-toggle:focus-visible { outline: 2px solid var(--nq-color-accent); outline-offset: 2px; }
.nq-activity-toggle[hidden] { display: none; }

/* ---- buttons ---- */
.nq-btn-accent { background: var(--nq-color-accent); color: var(--nq-color-bg); border: none; cursor: pointer; border-radius: var(--nq-radius-pill); padding: 11px 22px; font: 700 var(--nq-text-small) var(--nq-font-body); }
.nq-btn-accent:hover { background: var(--nq-color-accent-hover); }
.nq-btn-neutral { background: var(--nq-color-neutral-chip); color: var(--nq-color-neutral-ink); border: none; cursor: pointer; border-radius: var(--nq-radius-pill); padding: 11px 20px; font: 700 var(--nq-text-small) var(--nq-font-body); }
.nq-btn-accent:disabled, .nq-btn-neutral:disabled { opacity: .5; cursor: not-allowed; }

/* ---- modal ---- */
.nq-modal-backdrop { position: fixed; inset: 0; background: var(--nq-color-backdrop); display: flex; align-items: center; justify-content: center; padding: 24px; z-index: 100; }
.nq-modal-backdrop[hidden] { display: none; }
.nq-modal { background: var(--nq-color-bg-panel); border-radius: var(--nq-radius-md); max-width: 620px; width: 100%; max-height: 85vh; overflow-y: auto; box-shadow: 0 20px 60px var(--nq-color-shadow-lg); }
.nq-modal-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; padding: 24px 26px 16px; border-bottom: 1px solid var(--nq-color-border); }
.nq-modal-subject { font-family: var(--nq-font-display); font-size: var(--nq-text-h5); }
.nq-modal-meta { font-size: var(--nq-text-small); color: var(--nq-color-text-faint); margin-top: 4px; }
.nq-modal-close { width: 32px; height: 32px; border-radius: 50%; background: var(--nq-color-bg-alt); border: none; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; flex: none; }
.nq-modal-body { padding: 20px 26px; }
.nq-modal-reason { display: flex; align-items: center; gap: 8px; background: var(--nq-color-bg-pill); color: var(--nq-color-accent-dark); font: 600 var(--nq-text-caption) var(--nq-font-body); padding: 10px 14px; border-radius: var(--nq-radius-callout); margin-bottom: 16px; }
.nq-modal-reason[hidden] { display: none; }
.nq-modal-label { font-size: var(--nq-text-eyebrow); letter-spacing: .08em; text-transform: uppercase; color: var(--nq-color-text-faint); margin: 16px 0 8px; }
.nq-modal-label:first-of-type { margin-top: 0; }
.nq-modal-thread { display: flex; flex-direction: column; gap: 10px; margin-bottom: 16px; }
.nq-modal-thread[hidden] { display: none; }
.nq-thread-turn { border-radius: var(--nq-radius-card); padding: 12px 14px; font-size: var(--nq-text-body-sm); line-height: 1.55; white-space: pre-wrap; }
.nq-thread-turn-them { background: var(--nq-color-bg-field); }
.nq-thread-turn-us { background: var(--nq-color-bg-inset); border: 1px solid var(--nq-color-border); }
.nq-thread-who { font-size: var(--nq-text-eyebrow); letter-spacing: .08em; text-transform: uppercase; color: var(--nq-color-text-faint); margin-bottom: 6px; }
.nq-modal-message { background: var(--nq-color-bg-field); border-radius: var(--nq-radius-card); padding: 16px; font-size: var(--nq-text-body-sm); line-height: 1.6; white-space: pre-wrap; }
.nq-modal-draft { width: 100%; min-height: 140px; border: 1px solid var(--nq-color-border); border-radius: var(--nq-radius-card); padding: 16px; font: 400 var(--nq-text-body-sm) var(--nq-font-body); resize: vertical; background: var(--nq-color-bg); color: var(--nq-color-text); }
.nq-modal-draft:disabled { background: var(--nq-color-bg-inset); color: var(--nq-color-text-faint); }
.nq-modal-sent-meta { font-size: var(--nq-text-small); color: var(--nq-color-text-faint); margin-bottom: 8px; }
.nq-modal-sent-reply { background: var(--nq-color-bg-field); border: 1px solid var(--nq-color-border); border-radius: var(--nq-radius-card); padding: 16px; font: 400 var(--nq-text-body-sm) var(--nq-font-body); color: var(--nq-color-text); line-height: 1.6; white-space: pre-wrap; min-height: 60px; }
.nq-modal-status-box { background: var(--nq-color-bg-inset); border: 1px solid var(--nq-color-border); border-radius: var(--nq-radius-card); padding: 14px 16px; font: 400 var(--nq-text-body-sm) var(--nq-font-body); color: var(--nq-color-text-muted); line-height: 1.5; }
.nq-modal-note { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin: 10px 0 0; line-height: var(--nq-line-loose); }
/* WORK ORDER 131 Slice B. Teach control under Ask for a change; wraps at 375px. */
.nq-teach-check-label { display: flex; align-items: flex-start; gap: 8px; margin: 12px 0 8px; font: 600 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); cursor: pointer; max-width: 100%; }
.nq-teach-check-label input { flex: none; margin-top: 3px; }
.nq-teach-copy { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin: 8px 0 0; line-height: var(--nq-line-loose); }
.nq-modal-draft-sm { min-height: 72px; }
.nq-modal-teach-note { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin: 8px 0 0; line-height: var(--nq-line-loose); }
@media (max-width: 400px) {
  .nq-modal-backdrop { padding: 12px; }
  .nq-modal-foot { flex-wrap: wrap; }
}
/* WORK ORDER 129 §3.6. The reply box's inline error, in the estate's attention colours. */
.nq-modal-error { font-size: var(--nq-text-caption); color: var(--nq-color-accent-dark); background: var(--nq-color-escalated-bg); border-radius: var(--nq-radius-pill); padding: 6px 10px; margin: 8px 0 0; line-height: var(--nq-line-loose); }
.nq-modal-foot { display: flex; justify-content: flex-end; gap: 10px; padding: 18px 26px; border-top: 1px solid var(--nq-color-border); }

/* ---- claim modal steps (WORK ORDER 40) ---- */
.nq-claim-intro {
	margin: 0 0 var(--nq-space-7);
	font-size: var(--nq-text-body-sm);
	line-height: var(--nq-line-loose);
	color: var(--nq-color-text-muted);
}
.nq-claim-steps {
	display: flex;
	flex-direction: column;
	gap: var(--nq-space-6);
}
.nq-claim-step {
	display: flex;
	align-items: flex-start;
	gap: var(--nq-space-6);
	background: var(--nq-color-bg-field);
	border-radius: var(--nq-radius-card);
	padding: var(--nq-space-7);
}
.nq-claim-step-num {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 28px;
	height: 28px;
	border-radius: 50%;
	background: var(--nq-color-bg-pill);
	color: var(--nq-color-accent-dark);
	font: 700 var(--nq-text-small) var(--nq-font-body);
	flex: none;
}
.nq-claim-step-content {
	flex: 1;
	min-width: 0;
}
.nq-claim-step-title {
	font: 700 var(--nq-text-small) var(--nq-font-body);
	color: var(--nq-color-text);
	margin-bottom: var(--nq-space-2);
}
.nq-claim-step-body {
	margin: 0;
	font-size: var(--nq-text-small);
	line-height: var(--nq-line-loose);
	color: var(--nq-color-text-muted);
}
.nq-claim-example {
	display: block;
	margin-top: var(--nq-space-2);
	padding: var(--nq-space-3) var(--nq-space-5);
	background: var(--nq-color-bg-inset);
	border-radius: var(--nq-radius-sm);
	font: 600 var(--nq-text-caption) var(--nq-font-body);
	color: var(--nq-color-accent-dark);
	word-break: break-word;
}
.nq-claim-address-label {
	display: block;
	margin-top: var(--nq-space-5);
	font: 700 var(--nq-text-eyebrow) var(--nq-font-body);
	letter-spacing: .08em;
	text-transform: uppercase;
	color: var(--nq-color-text-faint);
}
.nq-claim-address {
	display: block;
	margin-top: var(--nq-space-2);
	font: 700 var(--nq-text-body-sm) var(--nq-font-body);
	color: var(--nq-color-text);
	word-break: break-word;
}

/* ---- "which address is this document for?" (WORK ORDER 42 §3.1) ---- */
.nq-doc-address-intro {
	margin: 0 0 var(--nq-space-7);
	font-size: var(--nq-text-body-sm);
	line-height: var(--nq-line-loose);
	color: var(--nq-color-text-muted);
}
.nq-doc-address-file {
	color: var(--nq-color-text);
	word-break: break-word;
}
.nq-doc-address-list {
	display: flex;
	flex-direction: column;
	gap: var(--nq-space-3);
}
/* Deliberately the address-switcher item shape: this is the same choice the
   switcher offers, so it should look like it rather than like a new control. */
.nq-doc-address-item {
	display: flex;
	flex-direction: column;
	gap: 2px;
	width: 100%;
	text-align: left;
	background: var(--nq-color-bg-field);
	border: 1px solid var(--nq-color-border);
	border-radius: var(--nq-radius-card);
	cursor: pointer;
	padding: var(--nq-space-5) var(--nq-space-6);
	font: inherit;
}
.nq-doc-address-item:hover { background: var(--nq-color-bg-pill); }
.nq-doc-address-item[aria-current="true"] { background: var(--nq-color-bg-pill); }
.nq-doc-address-item-label { font: 600 var(--nq-text-small) var(--nq-font-body); }
.nq-doc-address-item-email { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); }

/* ---- mobile tabs (BUILD 05 §5.0/§5.0a mobile-first) ---- */
.nq-tabs { display: none; gap: 8px; padding: 8px 40px 0; }
.nq-tab { flex: 1; background: var(--nq-color-bg-raised); border: none; cursor: pointer; border-radius: var(--nq-radius-pill); padding: 10px; font: 700 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text-faint); }
.nq-tab[aria-selected="true"] { background: var(--nq-color-accent); color: var(--nq-color-bg); }

/* ---- help / marketing sections on console ---- */
.nq-console .nq-container { max-width: none; padding-left: 40px; padding-right: 40px; }

@media (max-width: 900px) {
	.nq-cnav, .nq-grid, .nq-tabs, .nq-console .nq-container { padding-left: 16px; padding-right: 16px; }
	.nq-tabs { display: flex; }
	.nq-grid { grid-template-columns: 1fr; }
	.nq-chat { height: calc(100vh - 180px); }
	.nq-brand-word { display: none; }
	/* one pane at a time, chosen by the tab (JS sets body[data-view]) */
	.nq-console[data-view="chat"] .nq-col { display: none; }
	.nq-console[data-view="inquiries"] .nq-chat { display: none; }
	/* modal becomes a full-height sheet at narrow widths */
	.nq-modal-backdrop { padding: 0; align-items: stretch; }
	.nq-modal { max-width: none; max-height: 100vh; border-radius: 0; }
}

/* ---- WORK ORDER 107: declarative message components inside the bubble ---- */
.nq-components { display: flex; flex-direction: column; gap: 10px; margin-top: 10px; }
.nq-comp--choice { display: flex; flex-direction: column; gap: 8px; }
.nq-choice-options { display: flex; flex-direction: column; gap: 6px; }
.nq-choice-option { display: flex; align-items: flex-start; gap: 10px; padding: 10px 12px; background: var(--nq-color-bg-raised); border-radius: var(--nq-radius-control); cursor: pointer; min-height: 44px; }
.nq-choice-option input { margin-top: 2px; flex: none; width: 18px; height: 18px; }
.nq-choice-label { font: 600 var(--nq-text-small) var(--nq-font-body); color: var(--nq-color-text); }
.nq-choice-detail { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin-top: 2px; }
.nq-choice-submit, .nq-comp-button { align-self: flex-start; background: var(--nq-color-accent); color: var(--nq-color-bg); border: none; cursor: pointer; border-radius: var(--nq-radius-pill); padding: 10px 18px; font: 700 var(--nq-text-small) var(--nq-font-body); min-height: 44px; }
.nq-choice-submit:disabled, .nq-comp-button:disabled { opacity: 0.55; cursor: default; }
.nq-comp-link { color: var(--nq-color-accent); font-weight: 600; }
.nq-comp-image, .nq-comp-video { max-width: 100%; border-radius: var(--nq-radius-control); }
.nq-comp-caption { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin-top: 4px; }
.nq-comp-note { font-size: var(--nq-text-caption); color: var(--nq-color-text-faint); margin: 0; }